Contact information
Need help with an item, an order or a return? Email service@fynelto.com or use the contact form at Contact Us.
Product questions
Include the product name and the detail you need checked, such as fit, dimensions, care or compatibility. Please resolve essential sizing questions before placing an order.
Order support
Include your order number and the email used at checkout. For address corrections or cancellation requests, contact us promptly; changes cannot be guaranteed after dispatch.
Returns and damaged items
Request a return within 30 days of delivery before sending anything back. For a damaged or incorrect item, include a description and clear photos where practical. Do not send payment card details or identity documents.
Business and return correspondence
Heze Zhimai Network Technology Co., Ltd.
Owner: Dong Yuyu
Email: service@fynelto.com
West end of Houkangzhuang Village, Zhangwuzhuang Administrative Village, Shatu Town, Mudan District, Heze City, Shandong Province, China
Return authorization is required before posting a parcel. Our published company address is also the default return address; support will provide the return reference and instructions.